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Translate Freshdesk

Offer multilingual support on Freshdesk to increase retention and boost customer satisfaction and success.
Auto detect new content for translation
Utilize MTs, your translators, or our LSP's
Support for numerous language pairs

Deliver Multilingual Support with Freshdesk + Localize

Serve your customers in every language. Localize integrates with Freshdesk to translate your help center, ticket responses, and knowledge base articles automatically — so your team can support users around the world with ease.
Auto detect new content for translation
Utilize MTs, your translators, or our LSP's
Support for numerous language pairs
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Enhance Customer Success

Break down language barriers in support channels to significantly elevate your customer's experience, ensuring smooth communication and problem resolution.

Improve Customer Success

Significantly improve your customer's experience by breaking down language barriers in support channels.

Build Brand Trust and Confidence

Significantly improve not only retention and sales by increasing consumer confidence in your brand.
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Why Use Localize with Freshdesk?

Support Customers in Their Language

Build stronger relationships with global customers. Localize helps you deliver help desk responses and knowledge base articles in each user’s preferred language.

Automate Help Center Translations

Localize automatically detects new or updated Freshdesk content — including FAQs, guides, and articles — and translates them instantly to keep every language version up to date.

Reduce Ticket Volume and Improve CSAT

Empower customers to find answers faster. By localizing your help center, you make it easy for users everywhere to self-serve, reducing ticket volume and improving satisfaction.

Setup

Effortlessly Set Up In No Time!

Explore Your Freshdesk Site in Any Language to Seamlessly Transmit Content to the Localize Dashboard.

Step 1

Copy and paste the Localize code snippet into your Freshdesk portal customization page.

Step 2

Visit the pages of your Freshdesk site in your new language to send your content into the Localize Dashboard.

Step 3

Approve and publish phrase translations on your site or web app immediately!

Need Help Implementing Localize for

Read our
Integration Guide
in our Help Center
Q&A

Frequently Asked Questions

How does Localize integrate with Freshdesk?

Localize connects to your Freshdesk knowledge base through a lightweight integration. It automatically detects and translates article content, menus, and categories — no manual work required.

Will this affect my help center design or structure?

Not at all. Localize preserves your Freshdesk design and layout while translating only the visible text, ensuring a seamless multilingual experience.

Does this improve SEO for my help center?

Yes. Localize optimizes your multilingual Freshdesk site for global SEO with localized URLs, hreflang tags, and multilingual sitemaps to help customers find your support content easily.

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